![](http://staging.jla.co.uk/wp-content/themes/jla/dist/images/banners/ideas-604.jpg)
Posted on 27.01.14 by Jeremy Lee
John Lewis Customer Service: Putting your own People First
Andrew McMillan headed the John Lewis Intelligence Team, with responsibility for customer service and analysis of demographic trends. He is now JLA’s most popular speaker on creating a culture in which the customer… Read More
Read More